Beneficial Insurance Limited ("Beneficial") Dispute Resolution Scheme

Name of scheme

Financial Dispute Resolution (the reserve scheme) Level 9, 109 Featherston Street, Wellington 6011 http://www.fdr.org.nz

Who to contact with a problem

Beneficial endeavours to look after its customers; however from time to time, problems can occur. In the first instance, talk to the staff member or ask to speak with their manager. The majority of problems can usually be sorted out in this manner.

What if the problem is more serious or you are not satisfied with the manager's response?

If you are not satisfied or you think the problem is a serious one, please write to:

The Compliance Manager
Beneficial Insurance Ltd
PO Box 68548
Newton
Auckland 1145

Our internal complaints policy notes that we will acknowledge your complaint within 3 days and respond, in writing, to you within 14 days. Sometimes problems need more investigation and will take longer; in such instances we will keep you informed of our progress.

What happens if you are still not satisfied?

Though we will do our utmost to resolve any problem, if you are not satisfied and we reach a deadlock, then you can contact Financial Dispute Resolution for assistance.

Financial Disputes Resolution

Freepost 231075
PO Box 5730
Wellington 6145

Fax: +64 (04) 918 4901
Phone: +64 (04) 910 9952
Freephone: 0508 337 337 (within NZ)